Eppinger USA services warranty claims on driven tooling for your CNC turning center. Although we are factory direct by ESA Eppinger Germany for live tool service, we are capable of rebuilding virtually every make and model of driven tools. Our technicians are applying the essential well known German standards. Understanding the principles behind German engineering has allowed our facility to undergo tasks of the utmost precision. Maximizing the life of your CNC turning center tool holders requires knowledge of an extensive line of bearings and assembly procedures. Here we have the ability to repair any tool holder to OEM specifications or it is non-repairable. Our facility is subject to the supply and demand of factory specific parts for tooling that has extensive internal damage. In other words, we cannot always supply OEM parts for tools with severe damage due to the availability of these parts from the OEM.

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INSPECTION/GAUGING

a. Disassembly
b. Assessment of internal parts

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ADVISE WHAT CAUSED THE CLAIM

a. Contact customer via email or phone to explain the situation

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ASSEMBLY

a. Replacement of seals and bearings
b. Replacement of any manufacturer specific parts
c. Realignment
d. Re-adjusting the preload
e. All tools are test run for noise and temperature

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All of Eppinger USA's work is warrantied and will continue to fall in line with the 2yr warranty on live tool holders from the invoice date of original purchase, in the event that a new live tool was to malfunction within your 2yr warranty period. All sealed units will need their seals replaced at some point based on the usage. This is most commonly referred to as routine service. It is difficult for the end user to detect the worn seals before the bearings fail, so the bearings typically need to be replaced as well. It is not recommended for the customer to disassemble the unit for inspection for two reasons. 1. If the customer is trying to inspect the holder’s internal condition, they can disrupt the balance of the holder. 2. If the unit is sent to us for a warranty service after this point, it is more timely and costly to reconfigure the unit. Why even bother wasting your time if the holder is under warranty, just call us for a Warranty RMA and send it in with confidence that we will get your holder operational very quickly. Trusting your holder in the hands of a professional who is specialized and a facility that will warranty the product is the soundest decision for you and/or your customer. It is our way of offering security in bringing all of your tooling back to the condition of the day you bought it.